Server Job Description
Objectives: Essential Job Functions: Marginal Job Functions:
Provides fast, friendly and efficient service by suggestively
selling menu items, taking drink, appetizer, entrée and
dessert orders and insuring that guests receive great service
throughout their meal.
1. Greets guests, explains special of the day, explains menu
using concise and articulate language, and listens and responds
to questions.
2. Suggestively sells appetizer, entrée and dessert menu
items by describing each item; describes each item in an appetizing
way.
3. Delivers checks promptly to the line so that orders can be
prepared within the prescribed time.
4. Picks up orders and delivers orders on a tray (weighing up
to 20 lbs.) to guests at the table within prescribed time limits.
5. Checks back during the meal to ask if guests are satisfied,
checks for refills, suggestively sells additional items and clears
(pre-bus) miscellaneous items from the table, and delivers guest
check.
6. Performs service duties for other servers in the dining room
by picking up their orders when ready in the kitchen and delivering
them and checks other tables and provides assistance.
7. Communicates with guests demonstrating confidence and encourages
them to feel unique and special.
8. Performs duties that require organization, speed, efficiency,
and bending and lifting.
9. Handles multiple priorities, works under stress and exercises
good judgment when dealing with guest situations and complaints.
10. Always be on time for your scheduled shifts.
11. Comply with mission of Oasis Cafe and Hope Clinic.
12. Do what you can to help ensure an efficient, smooth flowing
restaurant.
Performs side duties including folding napkins, rolling silverware,
cleaning trays, restocking shelves, filling ice bins, cleaning
and breaking down service area, using cleaning compounds, making
coffee, and other duties as required.
Host/Hostess Job Description
Objectives:
Greet and seat guests with warm, friendly service, make a
good first impression, and insure they are happy when they leave.
Essential Job Functions:
1. Knows floor plan, reads server station assignments and
knows table numbers and section.
2. When opening, checks menus for cleanliness and freshness, checks
dining room and floors for cleanliness and takes actions where
needed.
3. Provides a smile and friendly greeting for guests, uses guest's
name (if known), confirms number in party, asks guests for their
seating preference and special needs, walks with guests at their
pace to the table, alerts guests of steps and inclines, assists
if necessary and informs server/manager of special needs.
4. Presents menus to guests and explains specials of the day,
informs server of guest present at the table and returns to the
lobby to greet guests, checks dining room for guests who are ready
to leave, directs bussers to clean tables as needed by the guest
volume and special needs.
5. Thanks guests when they are leaving, asks them to return, asks
about their dining experience, opens door for departing guests.
Must be able to handle guest complaints and pressure.
6. When closing, collects menus, inspects for cleanliness and
prepares the station for the next day.
7. Performs duties that require standing and moving throughout
the dining room for up to 8 hours or longer if needed.
8. Communicates with guests demonstrating confidence and encourages
them to feel unique and special.
9. Always be on time for your scheduled shift.
Marginal Job Functions:
Performs side duties that include performing restroom checks,
cleaning of restrooms, taking out trash bags, answering the telephone,
training other hosts/hostesses, handling cleaning compounds and
chemicals, and other duties as required.
Busser Job Description
Objectives: Bus and reset tables, help servers and dining room hosts/hostesses, respond to guests' needs and keep dining room and work areas clean.
Essential Job Functions:
1. Checks station assignment and side duties, checks service
stations for ice, cups, etc., cleans and restocks areas according
to duties assigned for the day.
2. Busses and cleans tables, chairs and seats, resets tables promptly
after guests leave, sweeps the floor and carries bus tub (weighing
up to 35 lbs.) to dishwashing station.
3. Knows table numbers and dining room floor plan, responds quickly
to guest requests or notifies servers responsible of any guest
requests, questions or complaints.
4. Watches the dining room closely to insure tables are bussed
as soon as guests leave, works closely with servers, hosts/hostesses
and manager and insures that tables are ready in response to their
instructions, helps fellow bussers with their tables as needed
to insure tables are ready to meet guest volume and completes
assigned side duties.
5. Understands and follows safety and sanitation practices and
works with clean and sanitized tools (bus tubs, towels, broom,
dustpan, floor sweeper).
6. Stocks and replenishes cups, glasses, ice, CO2, soft drink
dispensers, etc.
7. Performs duties that require standing, fast movement throughout
the dining room, kitchen and serving area. Position requires bending,
reaching, twisting and lifting containers (weighing up to 50 lbs.).
8. Performs side duties including cleaning vents, scrubbing trash
cans, cleaning gum from underneath the tables, detailed cleaning
of chairs, cleaning of ice bins, replacing light bulbs, setting
up sanitizers, cleaning floor sweepers, emptying trash, taking
trash to the dumpster, vacuuming all carpeted floors, and cleaning
the bus area.
9. Always be on time for your scheduled shift.
Marginal Job Functions:
Performs side duties that include cleaning walls, cleaning
restrooms, dusting pictures in the dining room, cleaning walls
and soda machine using cleaning compounds, and other duties as
required.
Café Coordinator Job Description
Objectives:
Oversees the daily operations of the Café: opens the café,
performs administrative duties, supervises employees and volunteers
and recruits volunteers. Coordinates special events and promotions
planning and execution.
Essential Job Functions:
1. Performs opening duties including greeting staff, turning on
required equipment and checking dining room and grounds to insure
cleanliness.
2. Supervises all dining room operations and ensures there is
a smooth flow of guests from initial greeting until departure.
3. Supervises cash handling, safety, security and sanitation.
4. Supervises kitchen: ensures food production and cooked food
results in highest quality for hot and cold foods being served,
directs and instructs staff on food preparation and cooking procedures,
and handles purchasing, receiving and inventories.
5. At closing, supervises handling of cash, cleaning and other
duties from the closing checklist. Secures the café upon
leaving.
6. Knows and can accurately perform all employee and volunteer
functions in the café. Interviews, selects and provides
training for staff, conducts performance reviews and coaches employees.
Schedules volunteers and employees.
7. Interacts with guests, provides a smile and friendly greeting
for guests and uses guest's name whenever possible.
8. Knows menu and features and is able to describe every item
on the menu and respond to inquiries.
9. Understands and follows safety and sanitation practices as
mandated by the Health Department.
10. Interacts with volunteers and volunteer groups, providing
direction and guidelines for their service.
11. Thanks guests when they are leaving, asks them to return and
asks about their experience. Must be able to handle guest complaints
and pressure.
12. Conducts regular evaluation of standards for food and service.
Plans and initiates programs and events to benefit guests.
13. Plans and conducts special events for fund raising and promotion.
Marginal Job Functions:
Participates in community and civic organizations, lifts and transports
containers weighing up to 100 lbs., conducts employee and volunteer
meetings, and other duties as required.
Dishwasher Job Description
Objectives:
Cleans, maintains and sanitizes all areas of the dining room and
kitchen and cleans outside grounds to insure guest have a clean
and safe place to dine.
Essential Job Functions:
1. Checks dish machine, drains tank, reassembles the machine,
refills the tank and insures dish machine is ready to operate
before meals.
2. Cleans and mops before meal period, checks for broken items
on the floor and wet areas that may be hazardous and removes the
hazard.
3. Cleans, sanitizes, sweeps, mops, and vacuums dining room and
lobby.
4. Cleans parking lot, landscaping, sidewalks and dumpster area.
5. Removes trash containers (weighing up to 100 lbs.) from food
production area before meal period.
6. Operates the dish machine and pot washing equipment during
and after meal periods. Cleans dish machine and breaks down machine
for the next day.
7. Understands and uses safety procedures when using all equipment.
Understands chemical hazards and follows safety procedures when
using chemicals, chemical compounds and cleaning products.
8. Knows correct temperature for washing, rinsing, and pre-soaking
of all pots, pans, utensils, plates, glasses, etc. Identifies
problems and makes needed adjustments.
9. Knows proper rotation of food items.
10. Moves throughout the entire kitchen, dining room, and outside
grounds performing duties that require lifting containers (weighing
up to 100 lbs.).
Marginal Job Functions:
Performs side duties including cleaning, setting up resoaking
solution, organizing and cleaning of storerooms and wet and dry
storage areas, cleaning of equipment, and other duties as required.
Chef Job Description
Objectives:
Plan menus, purchase food, set up, cook, maintain quality control,
clean up, serve food, cook to order, maintain kitchen and food
storage, and meet Health Department guidelines.
Essential Job Functions:
1. Plans menus, maintaining nutritional balance.
2. Sets up, stocks and organizes work station at the beginning
of the day.
3. Sets levels for production of food items.
4. Thaws, cuts and prepares food items. Portions food items and
stores them in proper containers. Uses knives, measuring ladles,
scoops, scales, can opener, kitchen scissors or other kitchen
equipment including, without limitations, slicer/mixer, tilt skillets,
steamers, crescors, steam jacket kettles or braisers and other
tools or utensils.
5. Checks stock levels in collers, and steam tables for sufficient
stock.
6. Maintains proper food storage temperatures and rotation.
7. Prepares broiled, baked, grilled, steamed, sautéed,
blended, and fried items using recipes. Uses sauté pans,
stock pots, grill, stove, ovens and fryers.
8. Performs all duties in all areas of the kitchen.
9. Can identify food items, produce, meats, cheeses, sauces, and
prepared food. Knows cooking times for all items to insure correct
doneness.
10. Organizes items for sautéing, blending, cooking in
ovens, grilling, frying in fryers, pasta cookers and steamers
to insure accuracy of items ordered.
11. Greets guests, explains daily features, explains menu, listens
and responds to questions, takes and prepares orders for guests.
12. Prepares menu items, paying attention to plate presentation
and garnish of each plate.
13. Communicates with guests demonstrating confidence and encourages
them to feel unique and special.
14. Cleans and sanitizes work station during the day and at the
end of the day.
15. Performs duties that require bending, lifting, reaching
and turning. Transports food items in containers (weighing up
to 50 lbs.) to and from walk-ins and dry storage areas. Is able
to stand up to 8 hours or longer if needed.
16. Able to perform functions described on program aide job description
as needed.
17. Handles multiple priorities, works under stress and exercises
good judgment when dealing with guest situations and complaints.
18. Understands safety practices and correctly sets up, operates,
breaks down and cleans all equipment.
19. Handles all food and equipment following Health Department
guidelines and standards.
20. Able to open and close the café.
Marginal Job Functions:
Performs side duties including cleaning ovens, steamer, tilt skillets,
slicers, mixer, hoods, filters and other line equipment, washing
floors, organizing and cleaning storerooms, and food production
duties. Uses cleaning compounds. Completes other duties as required.